Need a hand? We’re happy to help.
Contact us
Email [email protected] and we’ll get back to you. Please include your account email and, if relevant, the device you’re using (e.g. LG webOS TV, phone, browser).
Common questions
- Do I need my own IPTV subscription? Yes. Mosaiq is a player — you connect your own M3U playlist or Xtream Codes account. Mosaiq does not include or sell channels or films.
- How do I connect my service? Sign in, go to Connect, and enter your M3U URL or Xtream server, username, and password. Adding a source starts your free trial.
- A title won’t play. Playback depends on your IPTV provider and the stream. Check that the stream works in your provider’s own app, and that your subscription is active.
- Billing. Manage or cancel your subscription from your account settings or the Stripe billing portal.
- Delete my account. You can remove your account and data from account settings, or email us and we’ll do it for you.
Privacy & terms
See our Privacy Policy and Terms of Service.